1. Overview 📦
At Anis Charms, we take pride in offering quality imitation jewelry and a smooth shopping experience. While all sales are considered final, we understand rare situations may require support. This policy outlines when returns or refunds may be accepted.
2. Return & Replacement Policy 🔁
2.1 Eligibility ✅
Returns or replacements are considered only if:
- The item is damaged, defective, or incorrect.
- You contact us within 24 hours of receiving the item.
- You provide a clear, unedited unboxing video starting from the unopened package.
- The item is unused, in original packaging, and in sellable condition.
- Proof of purchase is provided.
Note: Returns or replacements will not be accepted without a valid reason, even if the product is unused.
2.2 Non-Returnable Items ❌
We do not accept returns for:
- Orders due to change of mind or personal mood.
- Customized or personalized products.
- Items purchased on sale or discount.
- Products damaged due to mishandling or improper care after delivery.
3. Refunds 💸
3.1 Refund Approval
Refunds are issued only after we:
- Receive the product back (if required).
- Verify the unboxing video and condition of the item.
We reserve the right to deny refunds if return conditions are not met.
3.2 Refund Timeline💳
Approved refunds will be processed within 5 business days to your original payment method. Your bank may take additional time to reflect the amount.
4. Exchanges 🔄
We only offer exchanges for defective or damaged products. To request an exchange:
- Email us at contact@anischarms.com within 24 hours.
- Include your order ID, issue details, and the unboxing video.
- Our team will assist you with the next steps.
5. Shipping Costs 🚚
- Shipping fees are non-refundable.
- For approved returns (not due to our fault), return shipping is the customer’s responsibility.
- In case of our error (wrong/damaged item), we’ll cover the return/replacement shipping.
6. Important Notes ⚠️
- Unboxing video is mandatory for all return/refund/exchange requests. Edited or incomplete videos will not be accepted.
- We do not support repeated or suspicious return/refund requests from the same customer.
7. Contact Us 📧
For any concerns, email us at: contact@anischarms.com
We are happy to help genuine customers and maintain fairness for all.