1. Overview 📦
At Anis Charms, we’re committed to providing high-quality imitation jewelry and a seamless shopping experience. If you’re not completely satisfied with your purchase, we are here to assist you. This policy outlines the conditions under which returns and refunds will be accepted.
2. Returns 🔄
2.1 Eligibility for Returns ✅
To qualify for a return, your item must meet the following criteria:
- The item must be unused and in original condition.
- The item must be in its original packaging.
- Proof of purchase (receipt) must be provided.
- An unedited unboxing video showing the full unboxing process is required.
2.2 Non-Returnable Items ❌
The following items cannot be returned:
- Customized or personalized products.
- Sale items (only regular-priced items are eligible for refunds).
2.3 Return Process 🔄
To initiate a return, follow these steps:
- Contact customer service at contact@anischarms.com within 24 hours of receiving your order.
- Provide your order number, item details, reason for return, and the unboxing video.
- Ship the return package to the address provided by our team. You are responsible for return shipping costs.
3. Refunds 💸
3.1 Refund Eligibility ✅
Once we receive your return and unboxing video, we will inspect the item and notify you of the refund status. Refunds will be processed based on item condition and return policy compliance.
3.2 Refund Process 💳
Approved refunds will be processed within 5 business days to your original payment method. Please note that processing times may vary based on your bank or credit card provider.
3.3 Partial Refunds ⚠️
Partial refunds may be issued for:
- Items not in original condition, damaged, or missing parts not due to our error.
4. Exchanges 🔄
We only replace items if they are defective or damaged. To request an exchange, contact us at contact@anischarms.com with your order number, details of the defect/damage, and unboxing video. We’ll guide you through the exchange process.
5. Shipping Costs 🚚
Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted unless the return is due to our error (e.g., incorrect or defective items).
6. Damaged, Defective, or Incorrect Items 🛠️
If you receive a damaged, defective, or incorrect item, we will replace it or issue a refund. You must provide an unedited unboxing video within 24 hours of receiving the item. Tampered or edited videos will not be accepted.
7. Contact Us 📧
For questions or concerns regarding our Return & Refund Policy, contact us at: contact@anischarms.com.
